Question 1

How to request for a free quote?

Accepted Answer

Contact us with your preferred LED wall size, event date and duration, whether the site is indoor or outdoor, the primary content type (e.g., video), and desired viewing distance. We also offer a free site assessment.

Question 2

What warranty do you provide for LED video wall projects?

Accepted Answer

Our standard warranty is 2 years for LED video wall products and installations. Extended warranty options are available on request.

Question 3

How long does a standard LED wall installation take?

Accepted Answer

Standard LED wall installations take about 15 to 20 days. Expedited installation is available on request.

Question 4

Do you provide any free spare parts with each order?

Accepted Answer

Yes, we always include a quantity of free, essential spare components with every LED display screen order.

Question 5

Who provides LED display screen maintenance and repair?

Accepted Answer

The JX Video Wall team provides complete repair and maintenance services, including modular, power supply, and control system repairs.

Question 6

Does JX Video Wall specialize only in LED technology?

Accepted Answer

Yes. We are specialists in LED video wall supply, repair, installation, and maintenance.

Question 7

Can you install an LED screen you bought from another supplier?

Accepted Answer

Yes. You can engage us for installation even if you bought the LED screen elsewhere. If your control system is one we know, we can also provide basic operation training and guidance after installation. Send us your screen specifications and control system details for assessment.

Question 8

Do you serve customers outside Singapore?

Accepted Answer

Our services are focused on Singapore. We plan, supply, install, repair, and maintain LED video wall solutions for projects within the local market.

Question 9

Do you provide on-site consultation or site surveys before installation?

Accepted Answer

Yes. We offer free consultation and site assessment before we recommend a solution. This helps us confirm the right screen size, pixel pitch, mounting method, and viewing distance for your space.

Question 10

Do you provide maintenance support after installation?

Accepted Answer

Yes. We provide repair and maintenance support after installation. Our team can help with modules, power supply issues, and control system servicing when needed.

Question 11

Do you offer LED video wall rental for events?

Accepted Answer

Yes. We provide short-term LED video wall rental for concerts, exhibitions, product launches, and other live events. Share your event date, venue, and screen requirements, and we will advise the best setup.

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Common Questions